A credit note is a document a seller issues to reduce or reverse a previously issued invoice, for returns, overcharges or discounts, adjusting the amount owed and any tax.
When an invoice needs to be reduced, a customer returns goods, was overcharged, or receives a discount, the seller issues a credit note rather than editing the original invoice. It documents the reduction, adjusts the customer's balance, and reverses the corresponding portion of GST/HST.
Credit notes preserve a clean audit trail: the original invoice stays intact and the adjustment is recorded separately. For sales tax, the credit note reduces the GST/HST the seller must remit and the input tax credit the buyer claimed, keeping both sides consistent.
A customer returns $500 of a $2,000 order. The seller issues a credit note for $500 plus $65 HST, reducing the receivable and the HST payable, while leaving the original invoice on record.
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Multiply the pre-tax price by the combined rate for the province where the supply is made, then add that amount to the price. If the price already includes tax, divide the total by one plus the rate to get the pre-tax amount, and the difference is the tax. The rate depends on the province of supply rather than where your business sits, so verify the current rate for that province and confirm the item is not zero-rated or exempt.
The HST is a single sales tax blending the federal 5% GST with a participating province's own sales tax, collected and administered by the CRA. For 2026 it is 13% in Ontario, 14% in Nova Scotia since 1 April 2025, and 15% in New Brunswick, Newfoundland and Labrador, and Prince Edward Island. A registrant charges HST on taxable supplies, claims input tax credits on its purchases, and remits the difference on one return. Elsewhere you charge the 5% GST plus any separate provincial tax.
Tax makes up a large share of the retail price, and the exact share depends on the province. Three layers stack: federal excise duty on the tobacco, a provincial tobacco tax, and then GST or HST charged on the selling price. Provinces change their tobacco tax with almost every budget, so take the figures from your province's tobacco tax page and the federal excise duty rate schedule rather than from a general article.
Tax free means no tax is payable on the amount at all, as with growth inside a TFSA, most gifts and inheritances, lottery winnings and certain non-taxable employee benefits. It differs from tax-deferred, where an RRSP only postpones tax until withdrawal. In sales tax it means something narrower again: zero-rated supplies are taxed at nil while exempt supplies sit outside GST/HST, which decides whether the seller can recover tax paid on costs.
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Reviewed and fact-checked by Udit Gupta
Ex Big 4 — Ernst & Young, Deloitte · International & cross-border tax specialist · CPA Canada (In-Depth Tax Program) · Chartered accountant, ICAI & MIA
Udit Gupta has over 15 years of experience helping corporations and business owners with corporate structuring, corporate tax filing, bookkeeping, payroll, GST/HST, cross-border tax and CRA representation. Big 4 trained at Ernst & Young and Deloitte, and qualified as a chartered accountant in India and again in Malaysia, he founded his accounting practice in 2014 to serve entrepreneurs, startups and non-resident business owners across Canada. View full member bio.
The Institute of Chartered Accountants of India — member 521458 · Malaysian Institute of Accountants — member CA 44667 · Ex Big 4: Ernst & Young, Deloitte · CPA Canada (In-Depth Tax Program), completed 19 Dec 2023 · In-Depth GST/HST Part I, 12 Jul 2022 · Part II, 5 Jul 2023
Editorial policy. Every page is researched against primary sources — the Income Tax Act, CRA publications and CPA Canada guidance — and every rate or threshold is stated with the tax year it applies to.
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