Cross-Border SaaS GST/HST – Exports Zero-Rated Correctly

A SaaS company was overcharging tax on US sales. We applied zero-rating correctly and recovered input tax credits.

SectorTechnology
AreaGST/HST
EngagementFixed fee, pay after service

What happened

A SaaS company charged Canadian tax on sales to US customers and was unsure of its input tax credit position. We confirmed the exports were zero-rated, corrected the invoicing, and registered the company to recover the GST/HST on its Canadian costs. The result was correct treatment plus recovered input tax on operating expenses.

Technology files centre on SR&ED documentation and place-of-supply rules for digital products sold across borders.

The rules this turned on

GST/HST

Registration is mandatory once taxable supplies pass $30,000 over four consecutive calendar quarters. Input tax credits require documentation that scales with invoice size.

Why it bites: Unmatched input tax credits are the first thing disallowed in a sales-tax review, and the assessment covers every period reviewed.

Refunds and adjustments

A T1 adjustment can reach back ten calendar years, and ReFILE handles most changes without a paper T1-ADJ.

Why it bites: Most missed refunds are still recoverable years later. Very few taxpayers go back and look.

What this means for your business

Every engagement above was priced as a fixed fee agreed before the work started, and paid only once the client had reviewed the result. If any of this looks like your situation, the first step is a free 15-minute call — we will tell you plainly whether there is anything worth doing.

Reviewed for the 2025 tax year by Udit Gupta, Certified Tax Accountant. Figures describe a real engagement; outcomes depend on your own facts. Client details are omitted for confidentiality.

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