6 Customer Collection Support tax and accounting engagements in full — what the client came to us with, what we did, and what it was worth. Each one is specific to customer collection support work, not a general example.
Case Study 1 · Scaling without breaking
Scaled To 82 Staff With $15,500 Of Working Capital Freed — Machine-Shop Owner-Operator, Kitchener
A machine-shop owner-operator in Kitchener, Ontario was growing fast — headcount to 82 in eighteen months — and the back office had not kept up. Year-end statements that arrived four months late and never tied to the bank was the first thing to break.
What we did
We separated personal and corporate spending, cleared the shareholder loan through a documented salary and dividend mix, and restated the comparative year, and built the compliance calendar for the size the business was becoming rather than the size it had been.
The result
The business reached 82 staff with no missed remittance and no late filing. $15,500 of working capital was freed in the process.
Case Study 2 · Structure rebuilt
Corporate Structure Rebuilt For $72,000 Of Annual Savings — 14-Person Design Agency, Calgary
Client: A 14-person design agency · Where: Calgary, Alberta · Engagement: 11 weeks, fixed fee
Saving per year$72,000
DocumentationComplete
Transfer basisRollover
The situation
The structure at a 14-person design agency in Calgary, Alberta had been set up years earlier for a business that no longer existed, and two sets of numbers — one in the accounting file, one the owner actually ran the business on had become expensive.
What we did
We set a monthly close calendar with a fixed cut-off, so the year-end became a review of work already done rather than a twelve-month rebuild. The reorganisation used the rollover provisions rather than a taxable transfer, so no tax fell due on the restructuring itself.
The result
$72,000 of annual saving, achieved on a tax-deferred basis. The minute book, elections and valuations are all in the file.
Case Study 3 · Planning that cut the bill
$50,000 Saved By Correcting What Prior Filings Had Missed — Family-Owned Wholesale Distributor, London
A family-owned wholesale distributor in London, Ontario asked for a second opinion on customer collection support after three years of rising tax. The review found inter-company balances between two related corporations that had never been reconciled.
What we did
We built the comparison first — current structure against two alternatives — and then reconciled the inter-company accounts, papered the arrangement with a written agreement, and aligned both corporations’ year-ends.
The result
First-year saving of $50,000, with the same benefit recurring. Every position taken is documented and supported in the file.
Case Study 4 · Backlog brought current
Collections Halted And $61,000 Cut From A 7-Year Backlog — Two-Partner Engineering Firm, Kelowna
Client: A two-partner engineering firm · Where: Kelowna, British Columbia · Engagement: 4 weeks, fixed fee
Balance reduced by$61,000
Backlog cleared7 years
CollectionsHalted
The situation
By the time a two-partner engineering firm in Kelowna, British Columbia called, 7 years were outstanding and the CRA had assessed on estimates. Underneath it sat a bank that refused to renew an operating line without compliant statements.
What we did
We reconstructed the records year by year and rebuilt the trial balance from source documents, reconciled every bank and credit-card account, and issued a CSRS 4200 compilation with a proper basis-of-accounting note. Each filing replaced an arbitrary assessment with a real one.
The result
The account is current. Filing on real numbers rather than CRA estimates reduced the balance by $61,000, and a relief application addressed part of the accumulated interest.
Case Study 5 · Cash and remittance control
$155,000 Of Working Capital Freed From The Tax Cycle — Growing Landscaping Company, Hamilton
Client: A growing landscaping company · Where: Hamilton, Ontario · Engagement: 7 weeks, fixed fee
Working capital freed$155,000
On-time remittancesEvery period since
Forecast horizon13 weeks
The situation
A growing landscaping company in Hamilton, Ontario was profitable on paper and short of cash every month. A shareholder loan account that had drifted for three years with no supporting entries explained most of the gap.
What we did
We separated personal and corporate spending, cleared the shareholder loan through a documented salary and dividend mix, and restated the comparative year and built a thirteen-week cash view so tax payments stopped competing with payroll for the same dollars.
The result
$155,000 was released back into working capital. Remittances have been on time every period since, and the forecast shows the tax outflow before it lands.
Case Study 6 · Sale and succession
Intergenerational Transfer Completed With $845,000 Deferred — Independent Pharmacy, Victoria
Client: An independent pharmacy · Where: Victoria, British Columbia · Engagement: 11 weeks, fixed fee
Tax deferred$845,000
TransferCompleted
RecordsReview-ready
The situation
A generational transfer at an independent pharmacy in Victoria, British Columbia had been discussed for years without a plan. No valuation on file to support the price the parties had agreed meant the transfer as contemplated would have been fully taxable.
What we did
We set a monthly close calendar with a fixed cut-off, so the year-end became a review of work already done rather than a twelve-month rebuild, sequencing the steps so each one was complete and documented before the next depended on it.
The result
$845,000 of tax was deferred through the transfer, and the successor generation took over a corporation whose records stood up to review.
Reviewed for the 2025 tax year by Udit Gupta, Certified Tax Accountant. Figures describe representative engagements of this type; outcomes depend on your own facts. Client names and identifying details are omitted for confidentiality.
